FAQs

SIZE & STYLE

All our base garments are currently made by AS Colour, please see item descriptions on which style has been used. 

DESIGNS & EMBROIDERY

Every item is individually embroidered on my home machine so each tshirt is unique and made with care. All designs are created by me. Most designs are digitised by me, with the exception of some text designs.

ORDERS

To reduce waste, all items are made to order through a pre-ordering process. New designs are always announced on my Instagram page and the shop opens for about 1-3 weeks. This ensures that I have enough time to make each item as the process can be tedious and time consuming. However, rest assured all items are handled with love and care and individually scrutinised by me :)

WHEN WILL I RECEIVE MY ORDER?

Embroidering each item separately is a long process so please allow up to 2 - 3 weeks before your item is created and shipped. International orders will take longer depending on postal seasons. All updates are posted on my Instagram Stories :)

Depending on where it is getting shipped to, time will vary - see postage times at checkout. I'll always try my best to get the order out ASAP but it is important that all orders are as close to perfect as possible before they start their journey to you! 

SHIPPING/ PICKUP

Shipping is available both within Australia and internationally. Price depends on total weight and the country I will be shipping to and is dictated by Australia Post. Some countries may not be available for shipping due to Australia Post restrictions.

Pickup is currently available at Skywood Climbing, Sydney - you will receive an email when your order is ready!

Countries I ship to (based off Australia post availabilities):

Oceania: Australia, New Zealand
Asia PacificBangladesh, Cambodia, China, Cook Islands, Fiji, French Polynesia, Hong Kong SAR, India, Indonesia, Japan, Kiribati, Laos, Maldives, Nauru, Nepal, New Caledonia, Niue, Pakistan, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna
USA & Canada
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, Albania, Bosnia & Herzegovina, Brazil, Bulgaria, Cyprus, Estonia, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, Romania, Serbia, Slovakia, Turkey, Ukraine

 

EMBROIDERY CARE

My embroidered shirts should be able to withstand daily life including washing machines but I do recommend the following based off my own experience: 

1. Gentle cold wash and air dry recommended. If a dryer is used, it is likely the design will scrunch up. You may need to iron the item inside out to retain its original shape.

2. Threads running away: This sometimes happens when the threads scrape against harsh material. Use a lighter and burn off any stray ends. I also recommend to not go too hard on slab climbing if you're wearing a particularly thread heavy shirt!